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Help Desk Contact Details
e-filing and Centralized Processing Center

e-Filing of Income Tax Return or Forms and other value added services & Intimation, Rectification, Refund and other Income Tax Processing Related Queries.

08:00 AM - 20:00 PM (Monday to Friday)


AIS and Reporting Portal

Queries related to AIS, TIS, SFT Preliminary response, Response to e-campaigns or e-Verification

09:30 hrs - 18:00 hrs (Monday to Friday)

The path for logging AIS related grievances is "Efiling--> AIS tab--> this will navigate to AIS Portal--> Help menu --> Raise/View Ticket Status

TDS Reconciliation Analysis and Correction Enabling System (TRACES)

Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing.

10:00 hrs - 18:00 hrs (Monday to Saturday)

Tax Information Network - NSDL

Queries related to PAN & TAN application for Issuance / Update through NSDL

07:00 hrs - 23:00 hrs (All Days)

Demand Management - Tax Payer Demand Facilitation Center

Facilitation for resolution of Outstanding tax demand

Timings of DFC for receiving Inbound calls from Taxpayers - 

08:00 hrs - 20:00 hrs (Monday to Friday), 09:00 hrs - 18:00 hrs (Saturday) – Except National Holidays

Timings of DFC making outbound calls to Taxpayers -

10:00 hrs - 18:00 hrs (Monday to Friday)

Inbound number (Taxpayers  can  call  the  toll-free  number  below)



Outbound Numbers (Taxpayers will receive calls from Demand Facilitation Centre from numbers below)


Web Manager

e-Filing Unit, Centralized Processing Centre, Income Tax Department, Bengaluru 560500.
Queries related to Email id
Tax Audit report (Form 3CA-3CD, 3CB-3CD)
Income Tax return (For ITR 1 to ITR 7)
e-Pay Tax service
Any other issue