1.Overview

e-Nivaran is a Grievance module on the e-filing portal to address the grievances of the taxpayer with respect to various Departments viz, e-filing, CPC-ITR, Assessing Officer and CPC-TDS.

2. Who can raise grievance?

Registered or Unregistered Users on the e-filing portal.

3. Departments to whom Grievances can be raised on e-Nivaran

1.  e-filing: Grievances related to e-Filing of Income Tax Return or Statutory Forms and other value-added services like e-verification & e-proceedings etc can be raised in e-filing Department under below categories: 

Categories in e-filing Department:
 

2.  AO: Assessing Officers are designated income tax officers who handle the assessment of taxpayers under their jurisdiction and can be contacted for Demand, Appeal, PAN related specific queries under below categories: 

Categories in AO Department:

3.  CPC-ITR: This department handles Income Tax Returns processing. Grievance related to ITR-V, Refund, Income Tax Processing Related processes, etc. shall be logged in CPC-ITR department under below categories:

Categories in CPC-ITR Department:

4. CPC-TDS: This department is associated with e-TDS scheme. Any grievance related to TDS Refund for TAN, 26QB/26QC/26QD/26QE, Form 26AS/ATS Related, Defaults, TDS/TCS Statement related issues, and TDS on Sale of property shall be logged in this department under below categories: 

Categories in CPC-TDS Department:

4. How to raise Grievance and Submit

4.1. If you are registered on e-Filing portal:

Step 1: Go to the e-Filing portal and click login. 
 
 

Step 2: On login Page enter your User ID and Password.

Step 3: On your Dashboard, Go to Grievances Menu > Submit Grievance.

Step 4: On the Grievance page, select relevant Department. Alternatively, Search the issue in the search box to raise Grievance.
 

Step 5: After selecting the relevant Department select the Category and Subcategory of the grievance from the dropdown menu and click Continue.

Step 6: Enter the Other info. (AY etc) based on the category of Grievance, write the grievance description (In at least 100 characters) in grievance description box and upload the relevant documents (Not mandatory) and click on Submit grievance.

Step 7: Now, the Grievance is submitted. Note the Grievance Acknowledgement Number to check the status of Grievance.

In addition, you can also address your issues via the income tax grievance email id which is: webmanager@incometax.gov.in.

Note: It’s recommended by Income Tax Department to taxpayers to raise the grievance on e-filing portal in post login using grievance functionality.

4.2. If you are not registered on e-Filing portal:

Step 1: Go to the e-Filing portal, Scroll down and under Contact Us section click on Grievances. 
 

Step 2: Select “I do not have a PAN/TAN” and click Continue
 

Step 3: Enter details like Name, email id and Mobile Number and click Continue.

Step 4: Enter One Time Password (OTP) received on mobile number and email id entered in above step and click Submit.
 

Step 5: Now raise the Grievance just like a registered user on e-filing portal.

5. How to check status of grievance

Status of Grievance can be checked pre-login and post login mode. 

Pre-login mode

Step 1: Go to the e-Filing portal, scroll down and under Contact Us section click on View Grievance. 

 

Step 2: Enter the Grievance Acknowledgment Number and the mobile number used in filing grievance and click Continue. 

Post-login mode

Step 1: Go to the e-Filing portal and click login. 

Step 2: On login Page enter your User ID and Password.

Step 3: On your Dashboard, Go to Grievances Menu > View Grievance Status.

 Step 4: Check the Status of your Grievance. You can also use the Filter of Date Logged, Department and Status.