1. Why do I need to reset my password?
In case you forget your e-Filing portal password or if you are not aware of your password for any reason, you can reset it using this service.

2. How will I know that my password has been reset successfully?
When your password is reset successfully, a Transaction ID will be generated. You will also receive a confirmation message on your email ID and mobile number registered with e-Filing portal.

3. I am getting an Invalid Digital Signature Certificate message while resetting my password using DSC. What can I do?
You need to upload an active Level 2 or above DSC approved by Certifying Authority if you are resetting your password using DSC.

4. What are the ways in which I can reset my password?
You can reset your password using:

• e-Filing OTP (received on your mobile number registered with e-Filing portal)
• Aadhaar OTP (received on your mobile number registered with Aadhaar)
• EVC (generated using your pre-validated bank / demat account)
• DSC

5. Where will I receive the EVC?
You will receive your EVC on your mobile number registered with your pre-validated bank / demat account depending on the option selected by you.

6. I want to reset my password using bank account EVC but such an option is not listed. What can I do?
Only those options will be displayed which have been chosen by you through e-Filing Vault Higher Security service for securing your e-Filing account. If you want to reset your password using bank account EVC or any other method but the same is not displayed as an option, you can add the same through e-Filing Vault Higher Security service.

7. I am unable to reset password from any of the methods?
You can get in touch with the helpdesk (1800 103 0025) for further assistance.