1. Do I need my registered mobile number to login to the e-Filing Portal?
There are multiple ways to login to the e-Filing portal. It is not required to have the registered mobile number. However, registered mobile number can be useful in case you forget your password.
2. Should my PAN be registered on the e-Filing portal?
The PAN entered in the textboxes should be registered in the e-Filing portal. If not, you will see with the following message - PAN does not exist, please register this PAN or try with some other PAN. If the e-Filing account linked to the PAN has been deactivated, please reactivate by reaching out to the helpdesk.
3. Will my account get locked if I enter an incorrect password?
Yes, the account will get locked after entering 5 unsuccessful attempts to log in. The account can be unlocked by using “Unlock your account” functionality or it will automatically get unlocked after 30 minutes.
4. Do I need to link my PAN with Aadhaar to login to e-filing portal?
You would be able to login to e-filing portal if your PAN is not linked with Aadhaar, but you will have limited access. It is therefore advisable to link PAN with Aadhaar.
5. Do all banks provide Net Banking facility to login to the e-Filing account?
Most of the nationally recognized banks provide this service for their customers. However, to be safe, it is recommended to check the bank's website or contact the bank regarding the same. The list of recognized banks is available on the e-Filing portal after clicking on the Net Banking option.
6. I do not have mobile connectivity for OTP. How can I login to my e-Filing Account?
You do not need OTP to login to e-filing portal. In case you have enabled any higher security option from “e-filing vault higher security” service, you may login with the below methods if any of the below method is chosen for 2nd factor authentication:
- Bank Account EVC (if you already have EVC), or
- Demat Account EVC (if you already have EVC), or
- DSC or
- Existing Aadhaar OTP.
7. What is e-Filing vault? How does it help me?
The e-Filing vault option provides multi-factor authentication for login and password reset. You can choose from multiple options such as bank account EVC, demat account EVC and DSC to provide an extra step of authentication while logging in.
8. What are the Login service improvements on the new portal?
In the new e-Filing portal, the captcha has been removed to ensure hassle free login. Secure access message has been added to protect from phishing websites. Additionally, you can set multi-factor authentication using e-vault security.
9. I am an individual taxpayer. What is my user ID for login?
The user ID for individuals is PAN.
10. What is the user ID for CA, ERI, External Agency, ITDREIN user and TIN 2.0 user?
The user ID for the above users are generated when they register in the e-Filing portal. The respective user IDs are:
- CA - ARCA followed by the 6-digit number generated during registration
- ERI - ERIP followed by the 6-digit number generated during registration
- External Agency - EXTA followed by the 6-digit number generated during registration
- ITDREIN user - user ID generated during registration
- TIN2.0 user - TINP followed by the 6-digit number generated during registration
11. What can I do if I think that my e-Filing account has been accessed by some unauthorized person?
If you think your e-Filing account may have been compromised or accessed in an unauthorized manner, then you may be a victim of cybercrime. Please report the incident to the concerned police or cyber-cell authorities as a first step. You may file an online criminal complaint / FIR by visiting https://cybercrime.gov.in/, an initiative of Government of India to facilitate victims / complainants to report cybercrime complaints online. Any information pertaining to the alleged cybercrime will be shared by Income Tax Department with the relevant law enforcement authorities when so summoned under their statutory powers of investigation.
As a general precaution, please do not share your login credentials or other sensitive information.
12. Do I need my user ID and password for logging in to the e-Filing portal?
For most methods of login, the user ID and password is required for logging in to the e-Filing portal. In cases like Net Banking, the user ID and password is not required.
13. How can I login to the new portal if I do not have access to my e-Filing registered mobile number?
You can login to new portal using user ID & password and in case you have enabled login using Aadhaar OTP, ensure that your PAN is linked with Aadhaar and you have access to the Aadhaar linked mobile number to generate Aadhaar OTP and login to e-filing portal.
14. Can multiple bank accounts be used for net banking login?
No, only one validated bank account can be enabled for net banking login. If no validated account has been selected, the system will show 'access denied' message.
15. How do I enable the 'Login through Net Banking' option in my profile to resolve the access denied issue?
Regarding the 'Access Denied' issue, please enable the login through Net Banking option in my bank account in your profile section. Once enabled, you will be able to log in using Net Banking mode.
Process flow to enable Net Banking login is as under:
- Login in to your account
- Go to profile
- Select Add My Bank Account
- Enable the option Login through Net Banking
16. What are the prerequisites for enabling the e-Vault higher security login option for net banking?
To enable the e-Vault higher security login option for net banking, you must first enable the 'Login through Net Banking nomination' option, which is available on the 'My Bank Account' screen.
17. What happens if I disable the 'Login through Net Banking nomination' option in case of e-vault higher security login option for net banking is already enabled ?
If you are disabling the "Login through Net Banking Nomination" option, it will result in loss of access to the enabled security login feature linked to your net banking login. Once disabled, you will no longer be able to log in to the portal using this method. However, if you have enabled any other e-Vault login options, the same will remain active.
