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1. Overview

The Tax Payment using “Pay at Bank Counter” is available to all taxpayers on the e-Filing portal www.incometax.gov.in (in pre-login or post-login mode). With this service, you can make tax payment by paying over the counter of the Bank selected by you while generating the Challan Form (CRN) (through Cash / Cheque / Demand Draft).

2. Prerequisites for availing this service

You can make Tax Payment using “Pay at Bank Counter” in Pre-login (before logging in the e-Filing portal) or Post-login (after logging in the e-Filing portal) mode.

Option Pre-requisite
Pre-Login  
  • Valid PAN/TAN for which tax payment has to be made; and
  • Valid Mobile number to receive One Time Password. 
Post-login Registered user in the e-Filing portal www.incometax.gov.in


Important Notes: 

  • As of now, the tax payment on e-Filing Portal (e-Pay Tax service) through Over the Counter (OTC) mode is available through two Authorized Banks namely Kotak Mahindra Bank and Federal Bank. 
  • This facility needs to be availed only after generating a CRN using e-Pay Tax service on e-Filing portal. 
  • The taxpayer needs to take challan form to the bank counter to make payment using OTC mode of these two banks. 

3. Step-by-Step Guide

3.1. Pay after generating a New Challan Form (CRN) – Post-Login Service

Step 1: Log in to the e-Filing portal with your User ID and Password.

Step 2: On the Dashboard, click e-File > e-Pay Tax. You will be navigated to the e-Pay Tax. On the e-Pay Tax page, click the New Payment option to create a new Challan Form (CRN).

Note: Making tax payment through this mode is currently available through only Federal Bank and Kotak Mahindra Bank. Remitting tax payments through other Authorized Banks can be done through the NSDL website (now Protean) as per the existing process. 

Step 3: On the New Payment page, click Proceed on a tax payment tile applicable to you.  

Step 4: After selecting the applicable Tax Payment tile, select Assessment Year, Minor head, other details (as applicable) and click Continue.

Step 5: On the Add Tax Breakup Details page, add the breakup of total amount of tax payment and click Continue.

Step 6: In the Select Payment Mode page, select the Pay at Bank Counter mode and select the Bank Name from the options and click Continue

Step 7: In the Preview and Download Challan Form page, verify the details and tax break up details and click Continue.

Step 8: The Challan Form will be generated successfully. Print the Challan Form (CRN) and visit any branch of the selected Bank for making the payment. 

Note: After successful payment, you will receive a confirmation e-Mail and an SMS on the e-Mail ID and Mobile number registered with the e-Filing portal. Once the payment is successful, details of payment and Challan Receipt are available under Payment History Tab on the e-Pay Tax page. 

3.2. Pay without logging in to the e-Filing portal – Pre-Login Service

Step 1: Go to the e-Filing portal www.incometax.gov.in and click e-Pay Tax

Step 2: On the e-Pay Tax page, fill the required details and click Continue

Step 3: On the OTP Verification page, enter the 6-digit OTP received on the mobile number entered in Step 2 and click Continue.

Step 4: After OTP verification, a success message with your PAN/TAN and masked name will be displayed. Click Continue to proceed.

Step 5: On the e-Pay Tax page, click Proceed on a tax payment category that applies to you.

Step 6: After selecting the applicable Tax Payment tile, select Assessment Year, Minor head, other details (as applicable) and click Continue.

Step 7: On the Add Tax Breakup Details page, add the breakup of total amount of tax payment and click Continue.

Step 8: In the Select Payment Mode page, select the Pay at Bank Counter mode and select the Bank Name from the options and click Continue
  
Step 9: In the Preview and Download Challan Form page, verify the details and tax break up details and click Continue.

Step 10: The Challan Form will be generated successfully. Print the Challan Form (CRN) and visit any branch of the selected Bank for making the payment. 

Note: After successful payment, you will receive a confirmation e-Mail and an SMS on the e-Mail ID and Mobile number registered with the e-Filing portal. Once the payment is successful, details of payment and Challan Receipt are available under Payment History Tab on the e-Pay Tax page.