1. I do not remember my user ID. How can I login to my account?
Your PAN number is your user ID for the e-Filing portal. You can also use your Aadhaar number as user ID, only if it has been linked with your PAN in the e-Filing portal.

2. Can I change my password to one of my previous passwords?
Yes, you can. However, the new password cannot be same as your previous three passwords.

3. How will I know that my password is updated?
You will be displayed a success message along with a transaction ID. Additionally, you will also receive a confirmation message on your mobile number and email ID registered with the e-Filing portal.

4. What do I do if the password change has failed?
Follow the following steps:

• Delete your Temporary Files from your web browser
• Login to your e-Filing portal and try changing your password again.

5. What if I click the Cancel button while on the Change Password page?
You will be able to view your Dashboard, without your password getting updated.

6. I have forgotten my user ID and password. How can I recover them?
Your PAN number (or Aadhaar number, in case your PAN and Aadhaar number are linked in e-Filing portal) is your user ID. You can use the Forgot Password service in e-Filing portal to recover your password using:

• Aadhaar OTP; or
• OTP received on your mobile number registered on the e-Filing portal; or
• EVC (Electronic Verification Code) generated through pre-validated Bank Account / Demat Account; or
• DSC (Digital Signature Certificate)